Privacy Policy
At AiLafz, accessible from our platform, one of our main priorities is the privacy of our visitors and users. This Privacy Policy document contains types of information that is collected and recorded by AiLafz and how we use it.
1. Information We Collect
We collect personal information that you provide to us directly, such as your name, email address, password, store configurations, and integration secrets. Additionally, when you connect the WhatsApp Business API or Meta Cloud API, we process conversation histories, order logs, phone numbers, and messaging metadata to automate transactions on your behalf.
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our platform and integrations.
- Improve, personalize, and expand our automated chatbot capabilities.
- Understand and analyze how you and your customers use our platform.
- Process transactions and manage cash-on-delivery validations.
- Debug, trace, and logs incoming webhook events for reliability.
3. Meta APIs and WhatsApp Data Privacy
Our platform interacts with Meta Cloud API endpoints. We do not sell or rent data obtained via the WhatsApp API to third parties. Customer message contents are used strictly to run automated intent-detection workflows, AI-generated completions, and customer service syncs. Database values are encrypted and stored in secure hosting environments.
4. Data Protection Rights
We want to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
- The right to erasure: You have the right to request that we erase your personal data under certain conditions. Learn more on our Data Deletion Instructions page.
5. Contact Us
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@yourdomain.com.